What is first-time-fix rate?
First-time-fix rate is the percentage of maintenance jobs completed correctly on the first visit, without a callback or repeat work order. A high rate signals good planning, parts, and skills; a low rate is a direct measure of rework leak.
Benchmark
| Benchmark | |
|---|---|
| Good | High and rising. The exact target varies by work type, but repeat visits should be the clear exception. |
| Warning sign | Frequent callbacks and repeat work orders signal root causes left unaddressed. |
Why it matters
Every job that comes back is paid for twice and erodes trust in the maintenance function. A low first-time-fix rate points straight at the rework leak zone and usually traces to weak planning, missing parts, or root causes that were never fixed.
How to improve it
Plan jobs properly, ensure correct parts and procedures, address root causes rather than symptoms, and track repeat work orders as defects to eliminate.
Frequently asked questions
Why is first-time-fix rate important?
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